SMS Messaging Terms & Conditions

These Terms & Conditions (“Terms”) govern your participation in the SMS/text messaging program operated by AetherFlow (“AetherFlow,” “we,” “us,” or “our”). AetherFlow provides an AI-powered phone and messaging service that helps independent auto repair shops and other service businesses (“Partner Shops”) communicate with their customers. By opting in to receive text messages from AetherFlow or from a Partner Shop on the AetherFlow platform, you agree to these Terms and to our Privacy Policy.

1. Program Description

The AetherFlow Customer Messaging program sends transactional and service-related SMS messages to customers who have provided their mobile phone number to a Partner Shop using the AetherFlow platform — and to people who contact AetherFlow directly through a web form on getaf.ai. Typical messages include:

• Responses to service inquiries and quote requests.
• Appointment confirmations, reminders, and reschedule notices.
• Technician ETA and on-the-way updates.
• Job status updates while a vehicle is being worked on.
• Estimate delivery and follow-up on quoted or declined work.
• Invoices, receipts, and payment links related to your service.
• Customer support replies to questions you’ve sent.
• Occasional service reminders (e.g., it’s been a while since your last oil change).

We do not send unrelated marketing, third-party offers, or content outside of the customer-care purposes described above.

2. Who Receives Messages

Messages are sent only to individuals who have provided their mobile phone number and given consent to be texted. Consent may be provided through any of the following:

• Submitting a web form on getaf.ai or on a Partner Shop’s website with the SMS consent checkbox selected.
• Texting AetherFlow or a Partner Shop first at the published business number.
• Verbally confirming SMS opt-in during a phone call (we keep a record of the date, time, number, and the Partner Shop the consent was given to).
• Providing your number on a written service intake or estimate form that includes SMS opt-in language.

Consent to receive texts is not a condition of any purchase or of receiving service from AetherFlow or a Partner Shop.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and the account holder, primary user, or otherwise authorized user of the mobile phone number you provide. By opting in, you confirm that you have the authority to consent to receive texts at that number.

4. Message Frequency

Message frequency varies. The number of messages you receive depends on your service activity — for example, you may receive several messages around an active appointment (confirmation, ETA, status, invoice) and none at all during periods when you have no open work with the Partner Shop.

5. Message and Data Rates

Message and data rates may apply. Your mobile carrier’s standard messaging and data charges apply to all texts sent and received as part of this program. AetherFlow is not responsible for any charges from your carrier. Contact your carrier for details about your plan.

6. Opt-Out (STOP)

You can cancel the SMS service at any time. Reply STOP to any message you receive from us, and you will be unsubscribed from that Partner Shop’s number. After you send STOP, we will send you a single confirmation message and then will not send any further texts from that number unless you opt in again. The keywords STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT are also recognized.

Opting out of SMS does not opt you out of phone calls or email; if you want to update those preferences too, please contact us or the Partner Shop directly.

7. Help (HELP)

If at any time you need help or have questions about the program, reply HELP to any message you receive from us. You will receive a reply with contact information. You can also reach AetherFlow directly at any time:

8. Supported Carriers

The program is generally supported on major U.S. wireless carriers, including (but not limited to) AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

9. Delivery and Availability

We make reasonable efforts to deliver messages promptly, but delivery is not guaranteed. Message delivery may be affected by factors outside our control, including your device, carrier, signal coverage, and carrier filtering. AetherFlow is not responsible for any delays or failures in delivery.

10. AI-Generated Messages

Messages from AetherFlow may be drafted or sent by an AI assistant operating on behalf of a Partner Shop. The assistant identifies itself as an AI at the start of voice calls and signs SMS messages with the Partner Shop’s name. If you would prefer to communicate with a human, you can reply asking to speak with someone, or call the Partner Shop directly.

11. Your Privacy

Information you provide as part of this messaging program is handled in accordance with our Privacy Policy. In particular:

12. Changing Your Number

If you change your mobile phone number, please notify us or the Partner Shop so the record can be updated. You are responsible for messages sent to a number you no longer use until you tell us to remove it or reply STOP from the new owner of the number.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and post the new version on this page. Your continued participation in the program after the change means you accept the revised Terms.

14. Contact

See also: Privacy Policy.