Privacy Policy

This Privacy Policy describes how AetherFlow (“AetherFlow,” “we,” “us,” or “our”) collects, uses, and protects information when you interact with us, when you contact a service business that uses our platform, or when you use our website at getaf.ai. AetherFlow operates an AI-powered phone and messaging service that helps independent auto repair shops and other service businesses take service calls, schedule appointments, send service updates, and follow up with their customers.

We aim to keep this policy short, plain, and accurate. If anything here is unclear, contact us using the information at the bottom of this page.

1. Information We Collect

AetherFlow collects information directly from the businesses that use our platform (“Partner Shops”), from the customers who call or message those shops, and from visitors to our website. The categories below cover both groups:

• Contact information: name, phone number, and email address.
• Service location: street address or location where a vehicle is parked, when relevant to a mobile service request.
• Vehicle information: year, make, model, mileage, VIN (when provided), and a description of the symptoms or service requested.
• Service history: work performed, estimates given, parts used, and notes from prior visits with a Partner Shop.
• Call and message content: voice recordings, call transcripts, and SMS conversations between customers and a Partner Shop on the AetherFlow platform. These are used to operate the AI assistant, train and improve it, deliver service, and resolve disputes.
• Payment information: processed by a third-party payment provider when a Partner Shop collects payment through our platform; AetherFlow does not store full card numbers on our systems.
• Website usage data: standard server logs (IP address, browser, pages visited, timestamps) collected when you visit getaf.ai.
• Messaging consent records: if a customer opts in to text messages, we record the phone number, the date and time, the Partner Shop the consent was given to, and the method of opt-in (e.g., web form, in-person intake, phone, or by texting first).

2. How We Use Your Information

AetherFlow uses the information above to operate the platform and to help Partner Shops serve their customers, specifically to:

• Handle inbound calls and messages on behalf of Partner Shops and route inquiries to the right person.
• Schedule appointments and dispatch technicians.
• Prepare estimates and follow up on quoted work.
• Send appointment reminders, arrival ETAs, and service status updates.
• Provide customer support and respond to questions about a current or past job at a Partner Shop.
• Communicate about declined or postponed work that the customer asked to be followed up on.
• Keep service records so the Partner Shop can give accurate recommendations next time.
• Operate, secure, and improve the AetherFlow platform — including the AI assistant — and prevent abuse.
• Run internal operations: billing Partner Shops, accounting, and quality control.

We do not use your information for cross-context behavioral advertising, and we do not sell it.

3. SMS / Text Messaging

If you opt in to receive text messages through AetherFlow — directly or via a Partner Shop — you may receive messages related to: responses to service inquiries, appointment confirmations and reminders, technician ETAs, job status updates, estimate follow-up, and general customer support. Message frequency varies based on your service activity. Message and data rates may apply. You can reply STOP at any time to unsubscribe, or HELP for help. Full SMS program terms are available at getaf.ai/terms-and-conditions.

4. When We Share Information

AetherFlow shares information only when necessary to run the platform, and only with parties that need it to provide their service:

• The Partner Shop you contacted. When you call or message a number that AetherFlow operates on behalf of a Partner Shop, your contact details, vehicle information, and service request are shared with that shop so they can serve you. Each Partner Shop is responsible for how it uses your information once it’s in their hands.
• Service providers we rely on — for example, our hosting and database provider (Railway), telephony and messaging carrier (Twilio), speech-to-text and text-to-speech providers, large-language-model providers, payment processor, email provider, and accounting tools. These providers are bound by their own privacy and security obligations and may only use the information to provide services to AetherFlow.
• Parts suppliers (via a Partner Shop) — when ordering a specific part for a vehicle, a Partner Shop may share the vehicle’s year/make/model/VIN as needed to source the correct part.
• Legal compliance — when required by law, subpoena, or to protect our rights, customers, or property.

We do not sell personal information. We do not share your phone number, email address, or SMS opt-in consent with third parties for their own marketing purposes.

5. How We Protect Information

We use reasonable administrative and technical safeguards to protect the information we hold, including access controls, encryption in transit, isolated per-shop data storage, and limiting employee access to what is needed to do the job. No system is perfectly secure, but we take this seriously and respond promptly to any issue we become aware of.

6. How Long We Keep Information

We keep customer and vehicle records for as long as the Partner Shop remains active on the platform and for a reasonable period after, so the shop has accurate service history if a customer comes back. Call recordings and transcripts are retained for a limited period for quality, training, and dispute resolution and then deleted on a rolling schedule. Messaging consent records are kept as long as you remain opted in, and for a reasonable period after opt-out to demonstrate compliance. Records required for tax, accounting, or legal reasons are kept for the period required by law.

7. Your Choices

• SMS: reply STOP to any of our texts to unsubscribe. Reply HELP for help.
• Email: use the unsubscribe link in any marketing email, or contact us directly.
• Phone: tell us (or the Partner Shop) during any call that you do not want to be contacted, and your record will be updated.
• Access or correction: contact us using the details below to request a copy of the information we hold about you, or to correct or delete it. If a Partner Shop independently holds your information, you may also need to contact them.

8. AI-Generated Communications

Calls and messages handled by AetherFlow are answered by an AI assistant operating on behalf of the Partner Shop. The AI introduces itself as an AI assistant at the start of calls. Conversations may be reviewed (by AetherFlow staff or the Partner Shop) to improve service and resolve issues. If you would prefer to speak with a human, you can ask at any time and we will hand off or schedule a callback. Calls handled by AetherFlow are recorded and transcribed to deliver the service, for quality and training, and to resolve disputes, and callers are informed of recording at the start of the call.

9. Children

AetherFlow’s services are intended for vehicle owners and other adults using a service business and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to This Policy

If we make material changes to this Privacy Policy, we will update the effective date above and post the new version on this page. Continued use of our services after the update means you accept the revised policy.

11. Contact Us

Questions about this Privacy Policy, your information, or your messaging preferences:

See also: SMS Messaging Terms & Conditions.